Answers to the questions we get most often about purchasing, licensing, delivery and IT services. Filter by category on the left, or expand each item.
Credit card (Stripe) and bank transfer. Card payments are confirmed instantly; bank transfers are released once the payment clears, usually within one business day.
An electronic receipt is sent for every order. For a company invoice, enter your company name at checkout or email [email protected] with your order number.
Yes. Email the editions and quantities to [email protected]. We reply with a quotation, lead time and payment terms within one business day, and can handle purchase orders.
The Traditional Chinese site settles in HKD, the English site displays USD, and the Japanese site displays JPY. You are charged in the currency shown at checkout.
Yes. All licences are Microsoft retail (FPP), can be bound to a personal Microsoft account and verified on Microsoft’s official site. We do not sell OEM or unknown-source keys.
Retail licences can be moved to a new PC and transferred; OEM licences are tied to the first motherboard and cannot be transferred. We only sell retail editions.
Depends on the product: Windows retail is normally one PC, Office Home is one PC for one user, Microsoft 365 Personal is one user on up to five devices. Each product page states it.
Delivered keys cannot be exchanged, so please confirm the edition and user count before ordering. If the listing was wrong, we will replace or refund.
Card payments usually arrive by email within a minute; bank transfers after the payment clears. Keys are also available in your account area.
Check your spam folder and the orders in your account. If it is still missing, email [email protected] with your order number and we will re-send it.
Email us the error message and order number and we will help investigate. If the key itself is invalid we will replace it or refund.
Yes where the key has not been delivered, or where it is verified as unusable. Delivered keys that activate normally are not refundable. See the returns policy.
Cloud and Microsoft 365 rollout, ERP/CRM, custom development, device procurement, IT support and operations — seven service lines in total.
We start with a free assessment, then quote by scope (fixed price or monthly). Support is billed monthly or per incident.
Yes. Accounts, devices, security and backups can be managed for you, with quarterly IT health reports.
Use the contact form, email [email protected] or call +852 5109 3046 with your current situation and requirements.
Still need help?
Send us your question and we will reply within one business day.